Shipping policy

Welcome to Norahaven, where Nordic-inspired wooden household goods bring timeless elegance to your home. We offer free, reliable shipping throughout the Nordic region, ensuring that our handmade products arrive safely. For questions, contact us at support@norahaven.com.

1. Order Processing Time

  • Standard Processing: Orders are processed within 1-3 business days (excluding weekends and holidays).
  • High Season: During holidays or promotions, processing may take 3-5 business days. We will send an email if delays occur.
  • Custom Products: Customized items, such as handmade kitchen utensils, may require additional processing time, as indicated on the product pages.

2. Shipping & Free Delivery

  • Free Shipping: All orders have free shipping throughout the Nordic region, with no minimum purchase requirement.
  • Delivery Time:
    • Sweden: Delivery within 5-12 business days to Stockholm, Gothenburg, Malmö, Uppsala, and other areas. Island regions (e.g., Gotland, Öland) may take an additional 1-2 days.
    • Norway: Delivery within 5-12 business days to Oslo, Bergen, Trondheim, and other areas. Islands or remote regions (e.g., Lofoten, Svalbard) may take an additional 1-2 days.
    • Denmark: Delivery within 5-12 business days to Copenhagen, Aarhus, Aalborg, and more. Island areas (e.g., Bornholm, smaller Zealand islands) may take an additional 1-2 days.
    • Finland: Delivery within 5-12 business days to Helsinki, Tampere, Turku, and other regions. Northern Lapland or island areas (e.g., Åland) may take an additional 1-2 days.
  • Shipping Methods: We partner with reliable logistics providers, including PostNord, Bring, DB Schenker, DHL, and FedEx, to ensure safe and fast delivery.
  • Order Tracking: A tracking link is sent via email upon shipment, available through our tracking page or the logistics provider's website.

3. Shipping Coverage

  • Free shipping applies to all Nordic countries (Sweden, Norway, Denmark, Finland), including urban, remote, and island areas.
  • Certain remote or island locations may have delivery restrictions; confirm at checkout.
  • Shipping Notes:
    • Nordic orders are generally free from customs duties, but local taxes may apply and are the recipient's responsibility.
    • Provide an accurate delivery address to ensure smooth delivery.

4. Returns & Exchanges

  • Return Policy: See our Return Policy page for full details.
  • Return unused items in original packaging within 30 days of receipt.
  • Customers are typically responsible for return shipping, unless the item is defective.
  • Custom or sale items may be non-returnable, as indicated on the product pages.
  • Quality Guarantee: Defective or damaged items qualify for free returns or exchanges; contact us within 7 days of receipt.
  • Return Process:
    1. Email support@norahaven.com with your order number and reason for return.
    2. After approval, ship the item to the provided address.
    3. Refunds are issued to your original payment method within 5-10 business days after inspection.

5. Order Cancellation

  • Cancel orders for free within 24 hours by emailing support@norahaven.com.
  • Shipped orders cannot be canceled but can be returned according to our return policy.

6. Delivery Issues

  • Address Accuracy: Carefully check your delivery address. Incorrect addresses may incur additional shipping fees.
  • Lost or Damaged Packages: Report lost or damaged packages within 7 days of receipt, and we will resolve the issue with our logistics partners.
  • Non-Delivered Orders: If your order does not arrive within the estimated timeframe, contact support@norahaven.com.

7. Contact Us

Our team is here to help with any questions about shipping or orders:

Thank you for choosing Norahaven. We are delighted to deliver Nordic craftsmanship to your home with smooth, free shipping throughout the Nordic region.